Privacy & Policy
Privacy & Policy
My Taxi Melbourne is committed to protecting your privacy and safeguarding your personal information. This Privacy & Policy page explains how we collect, use, store, and protect information when you use our website, booking services, or contact our team. We handle all personal data responsibly and in accordance with applicable privacy laws in Australia.
By using our services, you agree to the practices described in this policy.
Information We Collect
We collect only the information necessary to provide reliable taxi services and customer support. Information may be collected when you make a booking, contact us, or use our website.
The information we may collect includes:
Name and contact details such as phone number or email address
Pickup and drop-off locations
Travel dates, times, and service preferences
Communication details when you contact our support team
Technical data such as IP address or browser type when visiting our website
We do not collect unnecessary or sensitive personal information.
How We Use Information
The information we collect is used to deliver efficient and reliable taxi services. This helps us manage bookings, communicate with customers, and improve our overall service quality.
Your information may be used for:
Processing taxi bookings and service requests
Confirming pickup and drop-off details
Providing customer support and responding to enquiries
Improving website performance and user experience
Meeting legal or regulatory requirements
We only use your information for legitimate business purposes.
Information Sharing
My Taxi Melbourne respects your privacy and does not sell, rent, or trade your personal information to third parties. Information may only be shared when required to provide services or comply with legal obligations.
Information may be shared with:
Drivers for completing booked journeys
Service providers assisting with booking or communication systems
Authorities when required by law
All third parties are expected to handle information securely and responsibly.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Our systems and processes are designed to keep data secure and confidential.
Security measures include:
Secure communication methods
Restricted access to personal information
Regular system monitoring and updates
While we take strong precautions, no system can guarantee complete security. We continuously work to improve data protection practices.
Cookies And Website Use
Our website may use cookies or similar technologies to improve user experience and website functionality. Cookies help us understand how visitors use our website and allow us to enhance performance.
You can choose to disable cookies through your browser settings, although this may affect some website features.
Your Rights
You have the right to access, update, or request correction of your personal information held by My Taxi Melbourne. If you believe your information is incorrect or wish to make a privacy-related request, you may contact us directly.
We aim to respond to all privacy enquiries promptly and respectfully.
Policy Updates
This Privacy & Policy may be updated from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page, and continued use of our services indicates acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy & Policy or how your information is handled, please contact My Taxi Melbourne. We are committed to addressing privacy matters transparently and professionally.
