Terms & Condition
Terms & Conditions
These Terms & Conditions govern the use of services provided by My Taxi Melbourne. By booking or using our taxi services, website, or contacting our team, you agree to comply with these terms. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not proceed with bookings or service requests.
Service Scope
My Taxi Melbourne provides passenger transport and related taxi services across Melbourne and surrounding areas. Our services include airport transfers, city travel, event transfers, and other transportation options as requested by customers.
All services are subject to vehicle availability, traffic conditions, and operational requirements.
Bookings And Cancellations
Bookings can be made through phone, email, online platforms, or other approved methods. We recommend providing accurate and complete information to ensure smooth service delivery.
Customers should note:
Advance bookings are recommended for airport and scheduled travel
Cancellations should be made as early as possible
Late cancellations or no-shows may result in charges
Changes to bookings depend on availability
My Taxi Melbourne reserves the right to cancel or modify bookings due to unforeseen circumstances.
Fares And Payments
All fares are calculated based on distance, time, service type, and other applicable factors. Fare estimates may be provided but are subject to change based on actual travel conditions.
Important fare conditions include:
Transparent pricing with no hidden charges
Additional fees may apply for tolls, waiting time, or special requests
Payment methods must be approved by My Taxi Melbourne
Receipts are available upon request
Failure to complete payment may result in refusal of service.
Passenger Responsibilities
Passengers are expected to behave respectfully and responsibly during travel. Safety and comfort depend on cooperation between drivers and passengers.
Passengers must:
Follow driver instructions related to safety
Use seatbelts where provided
Avoid damaging vehicles or equipment
Refrain from disruptive or unsafe behaviour
My Taxi Melbourne reserves the right to refuse service to passengers who violate these conditions.
Safety And Liability
My Taxi Melbourne takes reasonable steps to ensure passenger safety. However, we are not responsible for delays caused by traffic, weather conditions, road closures, or events beyond our control.
Liability limitations include:
No responsibility for missed flights or appointments due to external factors
No liability for lost or unattended personal belongings
Responsibility limited to the extent permitted by law
Passengers are advised to keep personal belongings secure at all times.
Use Of Website
Use of the My Taxi Melbourne website is subject to these Terms & Conditions. Content on the website is provided for general information and may be updated without notice.
Users must not:
Misuse website content or systems
Attempt unauthorised access
Submit false or misleading information
Changes To Terms
My Taxi Melbourne reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be published on this page, and continued use of our services indicates acceptance of the revised terms.
Contact Information
If you have questions regarding these Terms & Conditions, please contact My Taxi Melbourne. Our team is available to clarify policies and ensure transparency in service delivery.
